REFUND & EXCHANGE POLICY

Product(s) can be exchanged from Al-Deewan Brand stores within a season-to-season exchange. Please note that the product must be saleable, conditioned, and unused with the price label attached along with the purchase invoice. Items bought on mega sale cannot be exchanged.

Due to the differences in color monitors, screens, and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen; therefore, products cannot be exchanged for this reason alone.

We will only exchange or refund any product(s) if a defective or wrong product(s) has been delivered. Contact our customer service center by emailing us images of defective or wrong products at aldewanbrandedcollection@gmail.com or calling / WhatsApp us at 03334275944 within 3 days of delivery. After our team reviews the product, an online voucher of the same price value will be offered.